Date of Last Update: 07/07/2018
Welcome to our Global Watches Website and our online sales.
WHEN YOU ORDER
By placing an order through the Website you warrant and represent that you are legally capable of entering into binding agreements and you are at least 18 years old. Our online store is available for non-commercial customers only. Large orders from the trade or consumer groups will not be accepted and we reserve the right to cancel the order.
An order placed by you is an offer and is only binding on us when we accept it. We will confirm such acceptance (if any) by sending you an email that we have received confirmation of your order, at which point a contract between us will be formed.
If you require any information concerning your order, please email us at firstname.lastname@example.org quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorization for your payment.
PRICE AND METHOD OF PAYMENT
The items indicated as for sale in the Website are available for sale at the current rates indicated on the Website. These prices include VAT where applicable.
The payment service provider used is World Pay. This is a secure payment method. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage. If payment is not authorised, we will not be liable for any delay or non-delivery.
When ordering products from us for delivery outside of the UK and the EU, you are the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. You may be subject to import duties and taxes that are levied once the merchandise reaches your country. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
Note that cross-border deliveries are subject opening and inspection by customs authorities. Watches with special luxury components, such as calf, crocodile or alligator straps may fall under rare species’ local importation laws. Please check if such items may be imported into the country.
Global Watches prides itself on offering free worldwide shipping on all orders, except if provided otherwise.
Delivery dates will vary depending on the availability of the items and where the product/s is being delivered to. We will contact you with an estimated delivery date provided to us by the delivery/shipping company. We cannot guarantee an exact delivery date as events happen outside of our control.
Shipment in the UK:
Free shipping via Royal Mail Special Delivery, with next day delivery before 1pm. Upon request, deliveries can be made before 9am. For the UK Islands, shipping may take 2 to 3 days.
All deliveries outside the UK are made either with FedEx, Malca Amit or as otherwise agreed.
We cannot deliver the goods to the following countries: Afghanistan; Angola; Cuba; Ethiopia; Iran; Iraq; Lebanon; Liberia; Libya; Myanmar/Burma; Nicaragua; Nigeria; North Korea; Rwanda; Sierra Leone; Somalia; Sudan; Syria; Uganda; Zimbabwe; countries comprised by the former territories of USSR. This list is not exhaustive; please check with Global Watches.
We will confirm your shipment by email along with tracking numbers and the link to the carrier’s tracking tool.
We will arrange for insured delivery of the product/s while in transit to the address that you provided to us, except if agreed otherwise. The carrier will require a signature of proof of delivery from an adult aged 18 and over. If no-one is available when the carrier attempts delivery, the carrier will leave a calling card for you to re-arrange delivery at a more convenient time.
Title in the product/s shall remain with us until we have received cleared payment. The risk in the item is passed over when the goods are successfully delivered. The product/s will therefore no longer be insured by Global Watches.
DEFECTIVE GOODS ; INCOMPLETE OR INCORRECT ORDERS
You must inspect the goods and notify us within 30 days of delivery in writing to Global Watches or by phone at +44 (0) 20 3457 7893 (office hours). Should a product be damaged while it is being shipped to you, we will provide you with a full refund or exchange. Return postage will be refunded in case of damaged, defective or incorrectly sent products.
The products are subject to availability. If, for any reason beyond our reasonable control, we are unable to supply an item, we will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the products, unless you wish to accept substitute goods of equivalent quality and price.
AMENDMENT OF ORDERS & CANCELLATION RIGHTS
You may cancel your order at any time up to 14 days from receipt of the item by giving written notice per email (email@example.com) or per mail (see address below), giving details of the products ordered or their order number.
If you cancel your order of the item after you have received it, you must return the item to us in an undamaged and unused condition at your expense within 14 days informing us of your cancellation. You are welcome to turn the product at our store or send it in its original packaging along with all the documentation.
Within 14 days of receipt of your item, we will send a cheque or refund to your account with a full refund including delivery costs. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
If you cancel your order before you have received the item, you are entitled to refuse to accept delivery of the item and we will send a cheque or refund to your account with a refund within 14 days of your refusal to accept delivery of the item.
Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised (e.g. by being engraved) or (iii) which by reason of their nature cannot be returned. This includes for example bracelets resized by other retailers or fitted straps.
If you indicate on your cancellation form that you would rather receive an exchange than a refund and provided it is possible, this will be processed within 14 working days of receiving your returned goods and will be delivered via standard delivery. In these circumstances a new Contract will be deemed to have been formed between us in relation to the new product you have selected.
Save in respect of death or personal injury caused by our negligence, to the extent permitted under law, our liability shall be limited to the purchase price of the item in question.
The images of the items on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the items. Your items, as well as the packaging may vary slightly from those images.
For further information about our products, or to deal with any queries or complaints, please contact us at firstname.lastname@example.org or by phone at +44 (0) 20 3457 7893 (office hours) or send your letter to Global Watches Ltd. 1346 High Road Whetstone London N20 9HJ United Kingdom.
According to EU Regulation no. 524/2013 on online dispute resolution for consumer disputes, you may refer disputes to the EU Commission’s online platform available at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show. Likewise, you may refer disputes related to the sale of the Product to the following Alternative Dispute Resolution entity: http://www.consumer-dispute.co.uk
The Website is operated by Global Watches Ltd, registered in England & Wales with number 08373416 and VAT registration GB 172 66 05 06, whose registered address is at 27 Mortimer street, London, W1T 3BL, United Kingdom and with its main trading address at 1346 High Road Whetstone London N20 9HJ.
You agree that we may communicate with you by email, by posting notices on the Website or by writing to you at your postal address and accept (without affecting your statutory rights) that such communications comply with any legal requirements for any communications to be in writing.
Our agreement shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
We have the right to amend these Terms of Sale from time to time. You will be subject to the Terms of Sale in force at the time that you place on order, unless any change to such terms is required by law or government authority.
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Dear clients and friends,
We hope that you and your family are keeping safe during these unparalleled and difficult times. We’re working to do our part to fight against thespread of COVID-19; as a result, we have temporarily closed our shop in-line with the government’s effort for all of us to social distance. However, despite the isolation we’re working from our homes to keep Global Watches running. We’ll continue to provide services and sales to our clients online. Our website shop remains open and all purchases will be conducted online or over the telephone with one of our sales associates. We’ll ship watches using our free delivery service. You can contact us by phone, WhatsApp, email, contact forms on our website, through our socialmedia channels, or online chat on our website(during regular business hours). We can also meet with you via Skype. We are available to answer any questions you may have process a purchase, or if you need support for a watch you purchased from us. We’d like to thank you for your loyalty and support. We’re sure that banding together in isolation that we can and will “flatten the curve” during this critical moment in the world. Please stay safe and look after yourselves and your loved ones during this difficult period.
Ramon Calliste & the Global Watches Team