It happens. Sometimes you just change your mind, or the gift you thought was going to be perfect… wasn’t. Whatever the reason, at Global Watches we’ll refund or exchange any watch you buy from us. All we ask is that you comply with the terms set out below.
You may cancel your order at any time up to 14 days from receipt of the item by giving written notice per email (firstname.lastname@example.org ) or per mail, giving details of the products ordered or their order number.
If you cancel your order of the item after you have received it, you must return the item to us in an undamaged and unused condition at your expense within 14 days informing us of your cancellation. You are welcome to return the product at our store or send it in its original packaging along with all the documentation.
If you cancel your order before you have received the item, you are entitled to refuse to accept delivery of the item.
Within 14 days of receipt of your item or your refusal to accept delivery, we will send a cheque or refund to your account.
Your right to return goods does not apply to goods (i) made to your specifications; or (ii) which have been clearly personalised (e.g. by being engraved) or (iii) which by reason of their nature cannot be returned. This includes for example, bracelets resized by other retailers or fitted straps.
If you indicate on your cancellation email or letter that you would rather receive an exchange than a refund and provided it is possible, this will processed within 14 working days of receiving your returned goods and will be delivered via standard delivery.
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